FAQs

❓ Frequently Asked Questions – Velrani

1. How long does shipping take?

Our standard delivery timeframe is 7–14 business days. During peak seasons or high demand, delivery may take longer. When order volume is low, your order may arrive sooner.

2. Do you ship internationally?

Yes! We ship worldwide. Shipping fees and times may vary depending on your location.

3. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number and a link to track it online.

4. What is your return policy?

You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition. For damaged or incorrect products, we will cover return costs.

5. Do I have to pay for return shipping?

  • If the product is faulty or incorrect → Velrani covers the cost.

  • If the return is for personal reasons (change of mind, wrong size, etc.) → the customer covers the return shipping fee.

6. What payment methods do you accept?

We accept secure payments via major credit/debit cards, PayPal, and other trusted methods available at checkout.

7. How do I contact customer support?

You can reach us anytime at: